Contact and support

A question, suggestion or technical problem? We are here to help.

Email address

The quickest way to contact us:

We usually reply within 24 to 48 hours.

Frequently asked questions

How do I cancel my subscription?

You can cancel your annual subscription at any time through the Stripe customer portal. A management link was emailed to you when you subscribed. If you cannot find it, contact us and we will send you a new one.

I have lost my courses. What should I do?

If you have an active Premium subscription, your courses are saved in the cloud and accessible from any device. Sign in with the same account (Google, Apple or email). If the problem persists, contact us with your sign-in email address.

Does ObstacleStudio work on tablets?

Yes, ObstacleStudio works in any modern web browser on computers, tablets and smartphones. The interface is optimised for touchscreens.

How do I delete my account?

To request deletion of your account and all associated data, email us at support@obstaclestudio.app with the subject "Account deletion". We will process your request within 30 days in accordance with the GDPR.

Also see the full FAQ on our home page.